Refund policy

Principality of G – Returns & Refunds Policy

Last updated: 18 September 2025

At Principality of G, we strive to provide high-quality products and a smooth shopping experience. Please read our returns policy carefully before making a purchase.

1. Limited Returns

  • Returns are accepted only for defective products, either due to a factory fault or an error on the part of Principality of G.

  • Returns must be initiated within 14 days of purchase (for in-store purchases) or 14 days of delivery (for online orders).

  • Customers are responsible for the cost of return shipping.

  • This policy does not include products that are damaged during shipping. All items are checked upon receipt from the distributor and again before dispatch. Liability for damage in transit rests with the postal carrier.

2. Non-Returnable Items

Due to the nature of the products we sell, we cannot restock returned items. For this reason, we do not accept returns for any reason other than a defective product. This includes (but is not limited to):

  • Change of mind

  • Wrong product or size ordered

  • Unwanted gifts

  • Changes in personal, financial, or family circumstances

3. Why This Policy Exists

We understand this policy is strict, but it is necessary to safeguard both our business and our customers. By limiting returns to defective products only, we ensure that all products sold are new, unopened, and meet the quality standards expected by hobbyists and collectors.

4. How to Request a Return

If you believe your product is defective, please contact us within 14 days with the following information:

  • Order number or receipt

  • Description of the defect

  • Photos (if applicable)

Our team will review your request and advise on next steps.